We collect feedback face to face, or in surveys and on social media. We also visit local parent groups to hear views.

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We develop links with local groups who act as informal venues to collect feedback. It helps us to gather:

• General chat feedback

• Focused discussion

• Personal reflections
   

Feedback is often collected after service users have had time to reflect on their experiences, recover from birth and adjust to life as a new parent.

We listen to experience feedback at any stage in pregnancy or even before pregnancy.