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Giving Feedback -

How to feedback your maternity and neonatal experiences in West, North and East Cumbria:

​There are several ways that you can give feedback:​

  • Talk to Us! - Maternity Voices exist to hear service user experiences, both good and bad. Mums and partners, you can come to our meeting and share, or contact us via email or the contact page.  
    You can use our contact form and tell us what was good, what could have been better, and give your ideas for improving care.  


  • Be Anonymous -You can share experiences with us to be used anonymously.  We identify themes and issues that need improvement.

  • Maternity and Neonatal Independent Senior Advocates (MNISA) -  MNISA support people to have their voice heard throughout investigations and complaints into care received in maternity and neonatal departments. Find out more.

  • Postnatal Listening/ Afterthoughts - If there are parts of your experience that are hazy, or you have concerns about, something that is troubling you after the birth, even a few months later this is a good first step.  Speak to your midwife or contact the maternity department and ask for an appointment.  A senior midwife will go through your notes with you.

  • Speak to your caregiver - If you are still receiving care one option is to speak to your caregiver directly about your concerns. This can often help to resolve issues​​.

  • Healthwatch Cumbria - Healthwatch Cumbria to tell them your views good or bad.

  • Make a formal complaint - You may decide to make a formal complaint with your service provider.

  • Parliamentary & Health Service Ombudsman - Read the full document 'Spotlight on maternity care: your stories, your rights'. 

  • CQC Care Quality Commission - The Care Quality Commission is interested in hearing about good and bad experiences of maternity care in the NHS. You can send them a copy of any feedback you send to your service provider and you can also feed back to them separately if you wish. The information you give supports their monitoring, inspecting and rating of services.

  • PALS - The Patient Advice and Liaison Service (PALS) is a confidential service where patients, carers and public can be advised about the services provided by our hospitals and where they can feel at ease to express any worries and concerns about either their own, or a relative's treatment.

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